Shipping and Returns
Customer satisfaction is always our top priority, and as such we
handle each query on an individual basis to the best of our ability.
While we hope that you are delighted with your order, if you are not satisfied with your purchase you may return the item(s) within 14 days from the day received. We cannot accept returned items that are damaged and/or not in their original condition or without tags. We do not accept returns from international orders.
HOW TO USE OUR RETURN SERVICE
Please contact customer service at email@example.com for a return label and simple step-by-step instructions.
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier received the item.
All items shall be returned to:
The below are the steps to follow if you are to return an item:
Return Form. Contact customer service via email to obtain a return label and instructions.
Book your collection. Contact your local USPS office.Pack the items. Pack your return item(s) using the original packing provided.
Label the package. Attach one pre-paid label securely to the box,ensuring the previous delivery label is covered. Complete the pick-up.
RETURN SHIPPING CHARGE
Returning an item will incur a charge of 20 US$ unless the return is a result of our error. The shipping charge will be deducted from the amount refunded.
To prevent fraud, we are only able to refund the amount to the credit card that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier.
Please allow up to 14 days for us to process your refund.
If you need any further assistance, please contact Customer Care at firstname.lastname@example.org.
WHOLESALE TERMS AND CONDITIONS
For orders under USD3,000.00 (three thousand American Dollars): 100% Payment in Advance by the fifth (5th) day after order confirmation;
For orders over USD3,000.00 (three thousand American Dollars): 30% deposit by the fifth (5th) day after order confirmation and 70% when products are ready for shipment.
It will be done as soon as the production is ready within the established delivery window and shall be shipped at the Customer’s expense unless otherwise specified on this Purchase Order or authorized by CAMPO.
The production and packing of goods will only begin after the payment confirmation of either the full amount or the deposit.
In case of split payments, goods will be shipped only after the confirmation of the final payment.
Will not be accepted after the confirmation of this Purchase Order.
We do not accept returns. The Customer shall only be entitled to reject the goods if they are defective.
Rejection of any faulty goods or notification of delivery discrepancies against the Purchase Order must be notified to Campo in writing within 7 calendar days of actual receipt of the goods. In case of defective items, we will proceed with the RMA process to replace the good or provide a Credit Note. If the Customer fails to comply with the provisions of this Clause it shall remain liable for the price of the goods as if the goods had been delivered in accordance with the Purchase Order.