Shipping and Returns
Customer satisfaction is always our top priority, and as such we
handle each query on an individual basis to the best of our ability.
While we hope that you are delighted with your order, if you are not satisfied with your purchase you may return the item(s) within 14 days from the day received. We cannot accept returned items that are damaged and/or not in their original condition or without tags. We do not accept returns from international orders.
HOW TO USE OUR RETURN SERVICE
Please contact customer service at firstname.lastname@example.org for a return label and simple step-by-step instructions.
The withdrawal period will expire 14 days after the date on which you or a third party other than the carrier received the item.
All items shall be returned to:
The below are the steps to follow if you are to return an item:
Return Form. Contact customer service via email to obtain a return label and instructions.
Book your collection. Contact your local USPS office.Pack the items. Pack your return item(s) using the original packing provided.
Label the package. Attach one pre-paid label securely to the box,ensuring the previous delivery label is covered. Complete the pick-up.
RETURN SHIPPING CHARGE
Returning an item will incur a charge of 20 US$ unless the return is a result of our error. The shipping charge will be deducted from the amount refunded.
To prevent fraud, we are only able to refund the amount to the credit card that was used to place the order. We are entitled to retain the refund until we have received the items or proof of return of the items has been presented to us whichever is the earlier.
Please allow up to 14 days for us to process your refund.
If you need any further assistance, please contact Customer Care at email@example.com.